Each year, the franchise rents upward of 500,000 vehicles at 19 locations staffed by professional and experienced teams. To fulfill customers’ needs and requirements, these teams must have access to the IT systems supporting car rental, including a customer relationship management (CRM) database, web servers, and an enterprise resource planning (ERP) system. Microsoft SQL Server and Oracle Database Server underpin most systems.
The connectivity to the Oracle database that the company had been using before was not working correctly. The connection using the ODBC driver of a competing product was unreliable, and users experienced disconnections from the application. The company needed to keep its critical systems available so the business could move forward. Without such a level of reliable and effective product, it risked customer satisfaction and revenue.
Thus, the company needed the following:
When the product is reliable and efficient and provides a simple and easy solution, the functional continuity of the company can be maintained. While the Oracle ODBC driver works efficiently without downtime and maintains functional continuity, customers can enjoy high-quality service.
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