Frequently Asked Questions About Ordering

We accept Visa, MasterCard, American Express, JCB, and Diners Club credit cards, as well as Maestro debit cards issued in the UK. Direct debit payment method is available in Germany. Wire Transfer payments are accepted only within the European Union, Iceland, Lichtenstein, Norway, Switzerland and USA. Also, we accept PayPal and Check.

No. There are no shipping costs, since our products are delivered electronically.

Sure. Corporate clients are allowed to order a product using a purchase order. Unfortunately, our payment provider Avangate does not accept purchase orders from private customers.

Your official order should include a company letterhead with the following information, validated by an authorized signature or company stamp:

• The product name and the specific product ID, if known
• The number of items desired
• The name the product license will be issued to
• Your billing address and your delivery address, if different
• Name, phone and fax number of the contact person for your order
• The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different
• The requested billing currency

Send your purchase order to [email protected] for further assistance.

Feel free to request a written quote from our payment provider.

An invoice for an order is issued only after receipt of payment. For orders paid by a credit card, our payment provider Avangate will issue an invoice immediately.

For orders paid via wire transfer or cheque, you will first receive an order confirmation. The invoice will be issued after receipt of payment. In any case, Avangate will automatically email your invoice or order confirmation to your billing address. The documents are sent as e-mail attachments in portable document format(.pdf).

In addition, you can view and print your ordering documents at any time after completing your order. Just log on to the secure "My Account" area of your Avangate account. You will find an overview of your orders and all accompanying documents there.

VAT ID is relevant for corporate customers within the EU only. Please note, that the VAT ID consists of two letters identifying the country and the country-specific number of digits. Enter your VAT ID in accordance with your country-specific format. Individuals should leave this field blank.

You can refund VAT via your Avangate account:

• Log in into your Avangate account
• Find the appropriate order and press “Refund Belated VAT” (enter your VAT ID)

If you experience any technical issues or product-breaking bugs that prevent you from using the product, contact our Customer Support. They will do their best to assist you. However, if, at the end of their attempts to solve the issue, your product is still not working, you may qualify for a full refund within 30 days since the purchase date.

Devart's exclusive subscription is the quickest and efficient way to deliver product upgrades and technical support to our customers.

Advantages:

• Free access to any product upgrades and releases
• Personal support - timely help, bug fixes, access to resources

Devart offers various permanent discount programs with advantageous conditions for such groups as non-profit organizations, students, teachers, customers switching to Devart products, Microsoft & Oracle experts, and individuals who wish to promote Devart on Stack Overflow. You can obtain comprehensive information about each program and its conditions on the Discount Programs page. In addition to these permanent programs, Devart frequently launches promotional campaigns for both new and existing users.

Yes, we do offer competitive upgrades, with the proof of purchase of competing product (invoice, order confirmation etc). Please contact [email protected] for more details.

Note: other Devart products can not be considered the competitive products. To be eligible for the program, you should have a product developed by a company different from Devart.

Yes, we offer volume discounts for some products. Please contact [email protected] for more information.

Sure. Devart offers several discounted bundles. Please see the purchase pages of the bundled products for more information.

Within the next 48 hours after placing an order, you will receive the registration e-mail, containing license number and further instructions.

Within 48 hours after receipt of payment, you will receive the registration e-mail with further information for a product download.

Devart offers two types of licenses – a perpetual (full) license and a subscription-based license.

Perpetual license (Full license)

The perpetual license allows you to use the software you purchased for an unlimited period of time.

With the initial purchase of the software product, you receive the perpetual license and a 12-months subscription to regular updates (new features and servers support). Under the perpetual license, the software remains active with all its functionality available by the end of the subscription period.

Subscription-based license

The subscription-based license allows you to use the product only during the subscription period. Once that term is over, the software becomes inaccessible. You need to either extend the subscription for a new period or to stop using the product.

The perpetual license does not expire. It is the subscription to regular software updates and upgrades that can expire.

Note that the subscription renewal price increases after the grace period:

• by 20% if 3 or more months pass after the end of the previous subscription period
• by 60% if 12 or more months pass after the end of the previous subscription period

The software will automatically notify you when a new version is available. In addition, you can subscribe to our newsletter on our website.

Sure. You can purchase a subscription for your license right after the subscription expiration date.

Most of our products require license activation. You will simply need to login to Registered User's Area.

The license ownership can be transferred to another person or company, but, according to our License Agreement, Item 4 "You may not transfer the Software to any individual or entity without express written permission from Devart". Thus, you will need to contact us first and inform about your intention to transfer the license. Also you will need to specify contact data of a new owner of the license, so we can update the records on our end to avoid any confusions.

Subscription renewals are meant for customers who wish to renew their existing licenses and receive further updates within one year.

Edition upgrades are meant for customers who wish to switch from one product edition to another one within the existing license, e.g. from Standard to Professional, or from Professional to Professional with source code. Edition upgrades do not extend subscription duration.

• A Single developer license allows ONE developer to use the product, to obtain free updates and support.
• A Team license allows TWO or up to FOUR developers within a single company at one physical address to use the product, obtain free updates and support.
• A Site License allows an UNLIMITED number of developers within a single company at one physical address to use the product, obtain free updates and support.

You may install, activate and use ONE (1) copy of the SOFTWARE PRODUCT on ONE (1) computer provided it is used by ONE (1) person. You may install, activate and use an additional copy of the SOFTWARE PRODUCT on a second portable device, laptop or home COMPUTER for the exclusive use of the same person only.

Yes, if you have an active subscription, you can pay the price difference between licenses. Please contact us at [email protected] for more information.

No, end-users of your application do not require any license.

If you have the Devart license, you do not need to pay any additional fee for deploying or distributing your software to end users.

Yes, for some products we offer site licenses. Please refer to a particular product ordering page to check if a site license is available.

dbForge tools are licensed for use by a single user only. A separate license should be purchased for each developer.

Online activation

This activation method requires an active Internet connection.
To activate dbForge Studio for SQL Server online:

1. If you haven't purchased dbForge Studio for SQL Server, click Buy Now on the pop-up window that appears at the startup of dbForge Studio for SQL Server.
   If you already have your activation key, click Activate Alternatively, click Activate Product in the Help menu.
2. The Activation window opens. Copy the activation key from the e-mail that was sent to you after your purchase, and paste it into the edit box.
   The activation key looks like a long sequence of letters and digits.
3. Click Activate.

Offline activation

This activation method allows you to activate the product right at the Devart website when online activation fails.
To activate dbForge Studio for SQL Server offline:

1. Click the Manual Activation button in the Activation window. It opens when online activation fails.
2. Copy the activation request text with the Copy to Clipboard button, or save it to a text file with the Save to File… button.
3. Open the Manual Product Activation page on the Devart website and paste the copied text into the text box. Click Download license.
   A license file with the .lic extension will be downloaded to your computer.
4. Return back to dbForge Studio's Activation window and click the Load license… button. Specify the location of the downloaded .lic file and click Open.

To resolve this issue, you will need to deactivate one or more of your active licenses - for example, for the devices you don't use anymore.
This is how you can do it:

1. Go to https://secure.devart.com/, and login to your personal account.
2. Click the necessary product.
3. In the Active Licenses section, you will see HardwareIDs of the computers on which you activated the product.
   You can check your computer HardwareID by starting any dbForge product and going to the Help -> About -> View System Info menu.
4. To deactivate a HardwareID you no longer require, click Deactivate next to it in the Active Licenses list.

You can deactivate dbForge products from you personal Devart account. These are the steps you will need to follow:

1. Go to https://secure.devart.com/ and login to your personal account.
2. Choose the dbForge product you want to deactivate.
3. In the Active Licenses section, click Deactivate next to the product's license.

If a product was deactivated by mistake, it will be switched into Trial mode the next time you start it. To fix this, you will need to activate the product again.