Who we are
We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.
Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in the Fortune 100 and Fortune 500.
Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We’re committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.
Whether it’s Fortune 100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.
Driven by passion, we play a substantial role in shaping the future of data management.
Product that needs your engagement
Skyvia is a versatile no-code SaaS cloud platform for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.
Impact you will make
- Conduct high-quality correspondence with customers through tickets in the Zoho Desk system
- Work with chats and forum posts (Zoho Desk)
- Conduct and host a product demo
- Ensure compliance with corporate rules for technical support in communication with users (chats, calls, tickets)
- Search for information on Skyvia resources (Zoho Desk, Jira, Confluence), and on the Internet
- Transfer requests to create additional documentation
- Help in the design of bug-reports
- Interact with 2nd-level agents, development team, and manager when preparing responses to customers
- Form tasks based on customer problems and prepare them for further transfer to the team
Skills we are looking for
- 2+ years of experience in a Customer Support Engineer role or similar position
- Demonstrated English proficiency at Upper-Intermediate level or higher
- Understanding of client communication across various channels
- Ability to resolve conflicts with clients effectively
- Experience in writing clear and professional business correspondence
- Ability to communicate technical information to both specialists and users
- Confidence in presenting and defending your point of view
- Solid knowledge of PC
- Basic knowledge of task management tools (Jira, Redmine, etc.)
- Effective collaboration skills and team player mindset
Additional skills we would appreciate
- Knowledge of other European languages (German, Spanish, Portuguese, French) at least at the level of reading comprehension
- Experience in conducting technical demos
Benefits you get
Maintain your work-life balance
- Manage your own working hours with our flexible schedule.
- 19 days of annual vacation granted on a pro-rata basis.
- No overtimes required.
Hybrid type of cooperation
Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world.
Stay healthy
- Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.
- 15 working days of sick leave per year — because your health is a priority.
Grow with us
- In-house English courses to increase your proficiency through our online classes and speaking clubs with a native speaker.
- Online learning activities, including workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills.
- Experience exchange with our team of professionals who eagerly share their deep expertise across various fields.
- Opportunities for promotions, rotations, and transitions when you believe your skills could benefit a different role or team.
Stand with Ukraine!
We have an active pro-Ukrainian position! This means that we help our army, our servicemen, and their families not only through constant donations and volunteering but also through our military leave policy, special health insurance options, and financial assistance.
We are a perfect match if you share our values
We are professionals in our field. We know how to turn up our professionalism to the maximum because we are experts who enjoy solving complex tasks. We know how to focus on the product, think big, and, at the same time, delve deep into the details.
We create a calm and friendly atmosphere within the company. We value the freedom of open and transparent communications. Radical honesty is embedded in the foundation of our culture.
We are open to new things, constantly evolve, and practice regular knowledge sharing. Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.
We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within two weeks after your application is submitted. The timeframe for feedback between interview stages may take up to two weeks.
