Level
Junior
Who we are
We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.
Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many other companies that deserve their place in the Fortune 100 and Fortune 500.
Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.
We're committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.
Whether serving Fortune 100 companies or individual clients, we prioritize a customer-centric approach, delivering top-quality solutions and outstanding support.
Driven by passion, we play a substantial role in shaping the future of data management.
Product that needs your engagement
Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.
Your future team of professionals
You will join a dynamic group of five professionals dedicating themselves to driving growth and building strong client relationships. Our team includes SDRs, Sales Executive, Customer Success Manager, and Head of Sales. The team plays a key role in ensuring seamless customer experiences and achieving sales goals. We collaborate closely to deliver tailored solutions and aim to exceed expectations in every interaction.
Impact you will make
In this role, you will ensure customer satisfaction and retention by helping clients achieve success with Skyvia’s platform. You will drive client engagement, provide timely assistance, and proactively address concerns to align with the company’s strategic goals of client growth and product adoption.
- Manage a portfolio of assigned client accounts, ensuring customer satisfaction and retention.
- Provide onboarding assistance to new clients, ensuring they understand and can effectively use Skyvia’s features.
- Run cross-sale and upsale campaigns to increase revenue.
- Act as the main point of contact for client inquiries and escalate issues when necessary.
- Answer customer requests via all communication channels: meetings, sales mail, tickets, requests, chat.
- Monitor client account health and take proactive steps to address potential issues.
- Conduct regular check-ins and provide tailored recommendations to maximize client value from Skyvia’s platform.
- Collaborate with internal teams to resolve technical issues and incorporate client feedback into product development.
Skills we are looking for
Hard skills
- 1+ year of experience in Customer Success Management / Sales / Support.
- Deep understanding of the sales process.
- Upper-intermediate or higher English proficiency.
- Basic understanding of cloud-based solutions and data integration platforms.
- Ability to analyze customer usage data and report insights.
- High level of customer focus.
- Business correspondence skills.
Soft skills
- Proactivity and accountability.
- Result orientation.
- Ability to learn quickly.
- Team player.
Additional skills we would appreciate
- Experience with CRMs.
- Technical background.
- Experience in conducting demo sessions and/or personal meetings with clients.
Benefits you get
Maintain your work-life balance
- Take control of your workday with our flexible schedule.
- 19 days of annual vacation granted on a pro-rata basis.
- No overtimes required.
Hybrid type of cooperation
Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can help promote the global visibility of exceptional Ukrainian products from anywhere in the world.
Stay healthy
- Comprehensive medical insurance from a leading Ukrainian provider, including a wide range of services and special programs for relatives, and special options for those who live abroad.
- 15 working days of sick leave per year – because your health is our priority.
Grow with us
- In-house English courses to increase your proficiency through our online courses and speaking clubs with a native speaker.
- Online learning activities, including workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills.
- Experience exchange with our team of professionals who eagerly share their deep expertise across various fields.
- Opportunities for promotions, rotations, and transitions when you believe your skills could benefit a different role or team.
We are a perfect match if you share our values
We are professionals in our field. We know how to turn up our professionalism to the maximum because we are experts who enjoy solving complex tasks. We know how to focus on the product, think big, and, at the same time, delve deep into the details.
We create a calm and friendly atmosphere within the company. We value the freedom of open and transparent communications. Radical honesty is embedded in the foundation of our culture.
We are open to new things, constantly evolve, and practice regular knowledge sharing. Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.
Our hiring process
- Recruitment interview
- Technical interview
- Test task
- Management interview
- Offer call
We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within two weeks after your application is submitted. The timeframe for feedback between interview stages may take up to two weeks.
